Returns

If you want to make a complaint about the goods you have purchased on our website, please send an e-mail to the following address:

returns@mrjakos.com

• In the title of your message please write: "Product complaint - Mrjakos.com - #Order number"and describe the defect of the received product in the message. After receiving your message, we will analyze your problem and respond to your report immediately. Once you are asked to ship your package, you will be able to proceed to the next step.


• Then please return the package with the product. Carefully and securely pack the product (so that it is not additionally damaged during the return shipment) together with a written information sheet or a ready-made form, on which the information will be placed:
  
  1) Title: "Product complaint - the name of the advertised product along with its SKU code in the store"
  2) Your name and surname
  3) Your full residential address
  4) Order number for www.mrjakos.com
  5) Your contact information - e-mail address and telephone number
  6) A detailed description of the defect of the advertised product.
  
  

  We encourage you to use our online claim form:
  Goods complaint form

  
  Please send the package to the following address:
  
  Patryk Pietrzak
  Street name and number
  00-000, Lodz
  (+48) 000-000-000
  
  
  
• After sending the package and collecting it by the Customer Service Office, your application will be considered within 14 working days and you will be informed about the result of the complaint via e-mail. If the complaint process is successful, you will be sent a package with a new product as soon as possible.

If you would like to return an item that you have purchased on our site, please send an email to the following address:

returns@mrjakos.com

• In the title of your message please write: "Product return - Mrjakos.com - #Order number"nd in the text of the message the reason of the return. After receiving a message from you, one of our consultants will analyze your situation and immediately respond to your report. Once you are asked to ship your package, you will be able to proceed to the next step.


• Then please return the package with the product. Carefully and securely pack the product (so that it is not additionally damaged during the return shipment) together with a written information sheet or a ready-made form, on which the information will be placed:
  
  1) Title: "Return of goods - name of the returned product with its SKU code in the store"
  2) Your name and surname
  3) Your full residential address
  4) Order number for www.mrjakos.com
  5) Your contact information - e-mail address and telephone number
  6) The reason of your return
  7) Account number and data of the account owner
  
  

  We encourage you to use the ready-to-use return form:
  Goods return form

  
  Please send the package to the following address:
  
  Patryk Pietrzak
  Street name and number
  00-000, Lodz
  (+48) 000-000-000
  
  
  
• After sending the package and collecting it by the Customer Service Office, your application will be processed within 14 working days and you will be informed about the result of your application via e-mail. If the return process is successful, you will receive a refund.

If you want to exchange your order for a different model, size or color, please send an email to the following address:

returns@mrjakos.com

• In the title of the message, please write: "Exchange of goods - Mrjakos.com - #Order number"and in the text of the message describe the possible reason of the exchange of goods along with information on which other product you want to exchange (product name, size, color variant along with product SKU code).



You will then receive further information on how to resolve the price difference (if any) between the exchanged products and you will be asked to send the package.

If you are exchanging the product for a more expensive product, you will have to pay the excess amount. If the newly ordered product is cheaper, the excess money will be refunded. Please note that all shipping costs when exchanging products are covered by the customer.

 
• Then please send back the product you want to exchange. Carefully and securely pack the product (so that it is not damaged during return shipment) together with an information card, on which you will find information:
  
  1) Title: "Exchange of goods - for a product: the name of the new product along with its shop number and information about its parameters, such as size or color (if the store has many color variants and sizes)
  2) Your name and surname
  3) Your home address
  4) Order number for www.mrjakos.com
  5) Your contact information - e-mail address and telephone number
  



We encourage you to use the ready-made exchange form:
Goods exchange form


Please send the package to the following address:

Patryk Pietrzak
Street name and number
00-000, Lodz
(+48) 000-000-000


• After sending the package and collecting it by the Customer Service Office, your application will be considered within 14 working days and you will be informed about the result of the goods exchange process via e-mail. If the process of exchanging the goods is successful, you will be sent a package with the previously selected product as soon as possible.

If you want to exchange for another product as soon as possible, we recommend you making a regular return, at the same time ordering a new product, along with its payment - this is the fastest possible form of exchange available in the provision of commercial services via the Internet.